Privacy Policy

Last Updated: June 18, 2026

This Privacy Policy applies to the official website of Dr. Abdelaziz El-Saadi Clinic (“the Clinic”, “we”, “us”, or “our”) and explains how we collect, use, disclose, and protect personal information provided by visitors and patients (“you” or “your”) when using this website, including browsing, submitting inquiries, requesting appointments, obtaining online consultations, and making online payments.

We respect your privacy and are committed to protecting your personal data in accordance with applicable legal requirements, professional healthcare obligations, and accepted security standards.

1. Information We Collect

Information You Voluntarily Provide

Depending on your interaction with the website, we may collect the following information:

Full name
Phone Number
Email address (if provided)
Information submitted through contact forms
Information shared through appointment requests
Messages sent through WhatsApp or other communication channels made available through the website
Information necessary to arrange online consultations or clinic appointments

Payment Information

Online payments made through this website are processed securely through authorized third-party payment service providers, including Paymob.

The Clinic does not collect, store, or have direct access to complete payment card information, including credit/debit card numbers, CVV codes, or authentication credentials.

We may receive limited payment-related information necessary to confirm transactions, such as;

Transaction identifiers
Payment status
Amount paid
Date and time of payment

And any other transaction details made available to us by the payment service provider.

Users are encouraged to review Paymob’s own Privacy Policy, which governs the processing of payment information by Paymob, You can review Paymob’s privacy policy here: https://www.paymob.com/ar/privacy-policy

Automatically Collected Information

When you use the website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Website usage patterns

This information may be collected through cookies and similar technologies

Sensitive Medical Information

Users are advised not to submit detailed medical records, investigation reports, imaging studies, or other sensitive health information through general contact forms unless specifically requested through appropriate communication channels for the purpose of providing healthcare services.

2. Legal Basis for Processing

We process personal information only when there is a legitimate basis to do so, including:

Your consent;
Responding to your requests and appointment inquiries;
Providing requested healthcare services, including online consultations where applicable;
Processing payments related to requested services;
Maintaining records required by applicable laws and regulations;
Protecting the security and integrity of our website and services.

3. How We Use Your Information

Personal information collected through this website may be used for the following purposes:

Responding to inquiries and communication requests;
Scheduling and managing clinic appointments;
Organizing and conducting online consultations;
Processing payments and issuing confirmations;
Sending appointment reminders and service-related notifications;
Improving website functionality and user experience;
Monitoring website performance and effectiveness;
Preventing fraud and maintaining security;
Complying with legal, regulatory, accounting, and professional obligations.

We do not sell your personal information.

We do not use your personal information for marketing purposes without your consent where such consent is required.

4. Sharing of Information

We may share personal information only in limited circumstances, including:

Service Providers

With trusted third-party providers who assist in operating our services, such as:

Website hosting providers;
Payment service providers (including Paymob)
Communication and appointment management services;
Technical support providers.

These parties are expected to use the information solely for the purposes for which it was provided and to maintain appropriate safeguards.

Legal Requirements

When disclosure is required by applicable laws, regulations, court orders, or governmental authorities.

Protection of Rights and Safety

When necessary to protect the rights, safety, property, patients, users, or security of the Clinic.

5. Online Consultations

Where online consultation services are offered:

Such consultations are intended to provide professional medical advice within the limits of remote healthcare practice.
Certain medical conditions may require in-person examination or emergency evaluation.
The Clinic reserves the right to recommend physical consultation or emergency care whenever clinically appropriate.
In the event of a medical emergency, users must immediately contact local emergency services and should not rely on or delay seeking emergency care while awaiting an online consultation.

6. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes described in this Policy or as required by applicable laws and professional obligations.

Examples include:

Appointment and inquiry records;
Communication records;
Payment and transaction records required for accounting and tax purposes;
Medical documentation generated as part of healthcare services, where applicable.

When retention is no longer necessary, information will be securely deleted, anonymized, or otherwise disposed of appropriately.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

These measures may include:

SSL/TLS encryption during data transmission
Restricted access to authorized personnel;
Password-protected systems;
Security features provided by our hosting and payment service providers.

Requests may be submitted through the contact methods available on the website.

8. Your Rights

Subject to applicable laws, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally permissible;
Withdraw consent where processing is based on consent;
Request information regarding how your data is being used.

Certain requests may be limited where retention of information is required by healthcare, legal, accounting, tax, or regulatory obligations.

Additional rights may apply to individuals located in jurisdictions such as the EEA, UK, or California, subject to applicable laws.

9. Cookies and Similar Technologies

This website may use cookies and similar technologies to:

Ensure proper website functionality;
Improve user experience;
Understand website performance and visitor behavior;
Measure the effectiveness of advertising and promotional activities.

You may control or disable cookies through your browser settings.

For additional information, please refer to our Cookie Policy.

Where required by applicable laws, non-essential cookies, including analytics and advertising cookies, will only be activated after obtaining the user’s consent through the website’s cookie consent mechanism.

10. Analytics and Advertising Technologies

We may use third-party technologies, including services provided by companies such as Google, to understand website usage, improve our services, and measure the effectiveness of advertising campaigns.

These providers may use cookies or similar technologies in accordance with their own privacy policies.

11. External Links and Third-Party Services

This website may contain links to external websites or third-party services, such as mapping services, communication platforms, payment service providers, or review platforms.

These websites and services operate under their own privacy policies and terms, and the Clinic is not responsible for their content, availability, security practices, or handling of personal information.

Users are encouraged to review the privacy policies of such third parties before using their services or providing any personal information.

12. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated “Last Updated” date.

Continued use of the website following publication of changes constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us using the communication methods provided on this website.