Payment, Cancellation, Rescheduling & Refund Policy
Last Updated: June 18, 2026
This Policy sets out the rules and procedures governing payments for medical services, appointment cancellations, rescheduling, and refunds provided by Dr. Abdelaziz El-Saadi Clinic (“the Clinic,” “we,” or “us”)
By using the Clinic’s services or making a payment through the Website, you acknowledge that you have read, understood, and agreed to this Policy. This Policy shall be read together with the Website’s Terms and Conditions, of which it forms an integral part.
1. Services Requiring Advance Payment
The following services require full advance payment when booked through the website
In-person medical consultations, and online medical consultations
A booking is not deemed confirmed until payment has been successfully processed and a confirmation message has been sent by the Clinic through the user’s registered contact method.
2. Payment Method and Processing
Payments shall be made exclusively through the authorised electronic payment gateway Paymob or any other electronic payment service provider approved by the Clinic and announced on the Website
All payments are processed securely using encrypted technology by the payment service provider. The Clinic does not store full payment card details and does not have direct access to such information, in accordance with the Website’s Privacy Policy.
3. Currency and Taxes
Unless otherwise stated, all prices displayed on the Website are quoted in Egyptian Pounds (EGP).
Any taxes or mandatory governmental charges applicable under Egyptian law shall be included or applied as indicated at the time of payment.
4. Failed or Declined Payments
If a payment is declined, interrupted, or otherwise unsuccessful for any reason, the booking shall not be confirmed until full payment has been successfully completed.
5. Cancellation and Refund Policy
Cancellation 24 Hours or More Before the Appointment
If you cancel your appointment at least 24 hours before the scheduled appointment time, you will be entitled to a refund after deduction of 5% (five percent) of the booking amount.
Cancellation Less Than 24 Hours Before the Appointment or No-Show
If you cancel your appointment less than 24 hours before its scheduled time, or fail to attend without prior notice (a “No-Show”), you will be entitled to a refund after deduction of 25% (twenty-five percent) of the booking amount.
This deduction is intended to cover operational costs arising from reserving the physician’s time and Clinic resources that could otherwise have been allocated to another patient.
6. Rescheduling Policy
You may request to reschedule your appointment without additional fees, provided that:
- The request is submitted at least 24 hours before the scheduled appointment.
- A suitable alternative appointment is available within the Clinic’s schedule.
If no suitable alternative appointment is available, the cancellation and refund provisions above shall apply based on the timing of your request.
The same appointment may not be rescheduled more than once unless otherwise approved by the Clinic at its sole discretion.
7. Emergency and Exceptional Circumstances
In cases of emergency or force majeure beyond the user’s reasonable control, including accidents, documented acute medical conditions, bereavement, or similar exceptional circumstances, the Clinic may, at its sole discretion:
- Waive cancellation or rescheduling fees, in whole or in part; or
- Grant a full refund.
Supporting evidence, such as a medical report or official documentation, must be submitted within a reasonable period after the appointment date. The final decision shall remain at the Clinic’s sole discretion.
8. Refund Process
Refund requests shall be processed as follows:
- A cancellation request must be submitted via the Clinic’s approved communication channels (email or telephone).
- The Clinic will review the request in accordance with this Policy.
- Where a refund is due, the applicable amount (after any deduction) will be returned using the same payment method used for the original transaction.
- Refund processing is generally completed within 7–14 business days, subject to the procedures of the payment service provider and the card-issuing bank.
The Clinic shall not be responsible for delays caused by the payment service provider or the relevant financial institution.
9. Changes to Service Fees
The Clinic reserves the right to modify the fees for services published on the Website at any time.
Any fee changes shall not affect bookings that have already been confirmed and fully paid before the effective date of the revised fees.
10. Amendments to This Policy
The Clinic reserves the right to amend this Policy at any time to reflect operational, regulatory, or legal requirements.
Any amendments will be published on this page together with an updated “Last Updated” date and shall apply only to bookings made after the publication date unless otherwise required by applicable law.
11. Contact and Enquiries
If you have any questions regarding this Policy or wish to submit a cancellation or rescheduling request, please contact the Clinic:
Email: dr@drelsaadi-gastroendoscopy.com
Address: 9 Saeed Zulfikar St., El-Basha Square, (Helwany El-Demiaty Building), 2nd Floor, Al-Manial, Cairo, Egypt.